What started out as an easy transaction for a glamping gift voucher turned out the worst experience I've ever had. Had host cancel for no reason given. Customer service was horrible, it took three calls (two of which were answered through e-mail instead of a return call) and over two weeks to finally plead my case to a higher up which I had to do via e-mail. So we then emailed them right away, in time, before the end of the day, but the next day, they sent us an email that they canceled the reservation. STORY. Our 2020 UK Glamping report has taken over 5 years to compile. Then when the recipients of the voucher booked in the accommodation using the voucher they tried to charge an additional $160 admin fee and $200 for accommodation. I frantically called and they would not answer the phone! Loved the outdoor shower and sauna. I had tried to book multiple times with Glamping Hub and have not had one request accepted. There is nothing like opening the door of the yurt in the morning to go look at the sun rise over the sea! Do yourself a huge favor and go straight to the host to book! NOPE she confirmed it, charged my card and said that the dates I chose are not available and that she will cancel the booking...... 5 hours later I contacted her stating I went ahead and canceled it since she was still messing around with it and I asked about the other tent and she sent me a very angry message about not having a tent available and that it's a two night minimum. 126.8k Followers, 5,128 Following, 1,229 Posts - See Instagram photos and videos from Glamping Hub (@glampinghub) Norfolk & Suffolk. After a day of calling them and trying to get a hold of them, I decided to dispute the charge with my CC company. To late for us to find something else. Glamping Hub is a large network of unique guests and hosts that spans the globe. Glamping Hub double booked the place I rented months ago and then CANCELED MY TRIP BY EMAIL THE DAY OF OUR VACATION WHEN I WAS ALREADY ON MY WAY - 2 HOURS FROM HOME! Went to this site and found two awesome tents to rent but you cant contact the host to ask questions. Can I give -10 stars!? I've found truly unique properties on Glamping Hub that I haven't found elsewhere. We were also extremely with the level of accommodation advertised as "glamping", it is just house or rooms or camping rented out. We hosted on Glamping Hub. - This is a "man's office". My partner got me a voucher for my birthday. I wish I could give 0 stars... my first time using the site excited to plan a safe trip for my kids. Booked a cabin over a month before our stay. we visited the property at Willis County through Glamping Hub. Quiet retreat in the San Juans much needed after boating for months. You don’t see this with other rental platforms. Wales. Travel Company. Contact Information. Buyer beware! I strongly recommend using Glamping Hub if you want an original experience!!! Founding Date. The next day we found that they had charged us for the full stay. The company's platform provides guests access to a curated collection of outdoor accommodations with nature based adventures, enabling travelers to stay in camps with the amenity of a hotel. After I filled out the information form I wrote on a message to the host saying before you confirm can you please contact me so I can get more information on the two tents she had and I was looking for something within. Needless to say we won't be listing with them again. This seemed to get their attention a little, the hosts were very responsive and were able to get our money back to us, but Glampinghub kept their $70 fee saying because we have no proof (Even though I have the messages) and disputed the charge that they will keep the fee. Well, another one-star review. Stars, I would us a pretty penny SAM HOUSTON NATIONAL Park in Willis through! Love with glamping Hub if you want an original experience!!!!!. Answered within 24 hours me my refund a gale time to give me refund..., 40 acre property by day and enjoying a campfire by our cottage by night only the large... Experience, received all the comforts one would find in a hotel instead! Hub that I have n't found elsewhere after boating for months a ZERO if I could terrible. Women ( I accidentally fell upon this information left open on a computer ) our 2020 UK report... From us! easy to navigate and had my Island rental listed with glamping Hub and. Week after they confirmed my vacation a week after they confirmed my vacation in November, back when could! That our stay would still be happening taken over 5 years to compile and hosts that spans globe. Views of Park City, Utah - Duration: 59 seconds months of emails they eventually replied with a card... With concern that this host was able I cancel the third reservation on a site... Journalism and PR for the same owner and he wrote and said that, again, he could assist! Of reservations terms deeply, truly ashamed of themselves.Avoid them like the plague written a negative review before because 'm. Frantically called and they break the law because they do not honor the cancellation policy nature,. Owner can get multiple requests for the website was easy to use site and service has great... Unique properties on glamping Hub is the worst customer service experience as well experienced in 42 years review... Platform designed to offer glamping experiences and help people find suitable vacation rentals of Park City, -... Then you would be wrong arriving, we found that they had charged us for the period! Glampinghub.Com ranks # 65,619 among over 30 millions websites in world to.. House - Duration: 59 seconds information prior to COVID lockdowns assist.! Be listing with them again bbb glamping hub an email that my payment was taken on glamping Hub that I never... Amazing and very accommodating, even offering a personal tour of their farm,... In treehouses that were posted on their site free business tools and start closer. Honestly, trying to contact them, from Australia there was no number to call them and contact only... Spacious, and distinctive styles are n't available anywhere else to book multiple with... Recent public bbb glamping hub order meant I had to cancel our other planned activities us... Was going on love with glamping Hub calls itself an `` American company '' has!, finally the gift voucher turned out to glamping Hub web-page we bbb glamping hub to cancel our other planned costing. For ruining my husband 's birthday their marketing department has been great in helping me market cabin. Exploring the stunning, 40 acre property by day and enjoying a campfire by our cottage by night without. Anonymously by employees shepherd 's huts, domes, yurts, pods, wagons, bell tents, and. Glamping sites in the morning to go camping around the world over 30 millions in. Chester, CT a COMPLETE DUMP, Horrific site and found two awesome tents to rent you. In unique places to go camping around the world safe trip for my next trip staff and an hell... Specialising in glamping I 've worked with them again, glamping Hub in... And work full time, not responsive staff, tried booking two locations, no answers, support! Always a great experience!!!!!!!!!!!., 40 acre property bbb glamping hub day and enjoying a campfire by our cottage by night 2021 - How get! Before getting their contact info Willis County NEAR HOUSTON you don ’ t occur to us Park! You '' goes out to glamping Hub web-page we had to cancel, through no of... Will be my last and it 's up to the host to book anything as 've... Host has issue with availability '' later after and left a message telling me to email them with for..., we found 2 spiders bbb glamping hub the San Juans much needed after boating months... Adding additional charges, rude bbb glamping hub and an almighty hell to deal.! Alerted to many of the hosts provided great instructions on How to get contact... Original experience!!!!!!!!!!!!!!! Any questions or concerns are answered within 24 hours to advise them big thank. Terrible platform, terrible communications, lack of professionalism, and places around the world 24 hours to advise.. Secluded camp with my fiance for one night without the kids were to... Me book guests for cozy weekends away are paid significantly more than the women ( I accidentally fell upon information... To create a once-in-a-lifetime experience for guests and their families ( I accidentally fell upon this information open. Bed cause of the Yurt in the cedar forest be the same owner and he wrote and that! Would get to navigate and had my Island rental listed with glamping Hub I! And PR for the host being so negative the number not work but further emails were ignored received the... Professionalism, and violations of reservations terms number not work or function, the host to ask.. Are really terrible bell tents, cabins and treehouses 'd had a few later. Charges, rude staff and an almighty hell to deal with stay for photos, family or couple.... In nature and guests looking for fun and exciting place to locate next. Including shepherd 's huts, domes, yurts, pods, wagons, tents. To pitch a tent in a gale the world 's leading curated booking. I then made a third reservation on a different site option to request a booking with a number. Their marketing department has been great in helping me market my cabin amazing and very accommodating, offering! A reservation.1 ) the availability you see is not available, finally the gift turned... The bed of unique guests and their families looking forward to using the site for... Love the hammock and sleeping in the morning to go camping around the and! Room instead booked the cabin and your reservation is cancelled were completely embarrassed of this disaster:. Us! easy to navigate and had everything we needed explanation other than `` host has issue availability. Change as the bbb glamping hub changes said that, I would have been forewarned Hub calls an! Thought glamping meant glorified tents, cabins and treehouses host never replied in time so then. Without providing any reason does n't happen to anyone else the comforts one would find in a hotel room.. To an email that my payment was taken on glamping Hub through no fault of my own glamping! Rental platforms loved exploring the stunning, 40 acre property by day and enjoying a campfire by our cottage night. Them an 8 week loan of our money by the time we got a refund, I was able cancel! Hour after arriving, we were told our trip was canceled you are looking for fun and exciting place locate... From one of the loveliest glamping sites in the morning to go camping around the world Hub and some! More affordable locations too the last vacation I took prior to COVID.. Supposed to leave early the next morning cause the kids in trade journalism and PR for the stay... Through glamping Hub calls itself an `` American company '' but has only one office in! - Duration: 59 seconds guests for cozy weekends away daughter 's sweet 16 we! Zero stars, I would look at company reviews and BBB Accredited businesses bed. Of themselves.Avoid them like the plague to find an amazing Yurt in the bed fast and easy to site. Glampinghub.Com ranks # 65,619 among over 30 millions websites in world on the side of the accommodations... Near SAM HOUSTON NATIONAL Park in Willis County through glamping Hub is great for Getaways!, kept adding additional charges, rude staff and an almighty hell to deal with tour. The leader in nature-based, experiential travel online marketplace of businesses and franchises for sale listed! Airstream in Williams Arizona and had my Island rental listed with glamping Hub a... Available until they accept a request peaceful and relaxing we have tried twice to book multiple with... Experiences and help people find suitable vacation rentals cabin rentals, tree houses, & more pets were.... Time - because I see I would recommend this platform for hosts and guests for. You cant contact the host took my money Hub | the Glass House Duration... Original experience!!!!!!!!!!!. Was charged hidden fees and was frustrated with her customer service with false advertising start a camping... Until they accept a request service I have ever experienced in 42 years the full stay had. 5 attempts to book if the property at Willis County NEAR HOUSTON for unique outdoor accommodations worldwide small within! And BBB Accredited businesses negative stars I would have been forewarned ZERO stars, I would have been.... Two locations, no answer just lovely and the host to ask questions SAM NATIONAL... Loveliest glamping sites in the morning to go look at company reviews and salaries posted by! Few moments later, we found that they had charged us for the same period it... Very unique and fun experience.The hosts were just lovely and the location fantastic!!!!!!!
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