{"id":3188,"date":"2026-10-08T11:49:25","date_gmt":"2026-10-08T09:49:25","guid":{"rendered":"https:\/\/plancton.cat\/termes-i-condicions\/"},"modified":"2026-11-05T14:49:11","modified_gmt":"2026-11-05T12:49:11","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/plancton.cat\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3188\" class=\"elementor elementor-3188 elementor-2869\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9cabef e-flex e-con-boxed e-con e-parent\" data-id=\"b9cabef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<main class=\"elementor-element elementor-element-b55aa43 e-flex e-con-boxed e-con e-parent\" data-id=\"b55aa43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd288df elementor-widget elementor-widget-text-editor\" data-id=\"bd288df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Terms and Conditions<\/h2><p>These terms and conditions govern access to and browsing of the website <strong>https:\/\/plancton.cat<\/strong>, as well as, where applicable, the purchase of services through it. The website is owned by <strong>Pl\u00e0ncton Divulgaci\u00f3 i serveis marins SCP<\/strong>.<\/p><p>Before purchasing any service through the website, users are advised to carefully read these terms and conditions, together with the specific information relating to the service or product they wish to purchase.<\/p><h3>1. Website Owner Details<\/h3><ul><li><strong>Company name:<\/strong> Pl\u00e0ncton Divulgaci\u00f3 i serveis marins SCP<\/li><li><strong>Registered address:<\/strong> C\/N\u00famero vint-i-tres, 284, 43860, l&#8217;Ametlla de Mar (Tarragona), Spain<\/li><li><strong>Tax identification number (CIF):<\/strong> J55580583<\/li><li><strong>Email address:<\/strong> <a href=\"mailto:aurora@plancton.cat\">aurora@plancton.cat<\/a><\/li><li><strong>Website:<\/strong> <a href=\"https:\/\/plancton.cat\">https:\/\/plancton.cat<\/a><\/li><\/ul><p>This information is provided in accordance with the provisions of the legislation applicable to information society services and electronic commerce.<\/p><h3>2. Website Terms of Use<\/h3><p>Accessing and browsing the website confers the status of user and implies acceptance of these terms and conditions insofar as they are applicable.<\/p><p>Users undertake to use the website in accordance with current legislation, good faith and these terms and conditions, and not to engage in any activity that may harm the operation of the website, its content or the legitimate rights and interests of Pl\u00e0ncton or third parties.<\/p><p>The use of the website to introduce, transmit or disseminate unlawful, fraudulent or malicious content, or content that may damage the systems, data or services of Pl\u00e0ncton or third parties, is prohibited.<\/p><h3>3. Website Availability<\/h3><p>Pl\u00e0ncton will endeavour to keep the website available and operating correctly. However, continuous or uninterrupted availability of the website cannot be guaranteed, particularly where interruptions result from circumstances beyond Pl\u00e0ncton&#8217;s reasonable control.<\/p><p>Pl\u00e0ncton may carry out maintenance, updates, modifications or improvements to the website that may result in temporary service interruptions.<\/p><p>To the extent permitted by applicable law, Pl\u00e0ncton shall not be liable for any damage arising from interruptions or incidents caused by third parties, telecommunications networks, hosting providers, technical issues, force majeure or other circumstances beyond its reasonable control.<\/p><h3>4. Content and Information<\/h3><p>Pl\u00e0ncton endeavours to ensure that the information published on the website is accurate and up to date. However, material, typographical or updating errors may occur.<\/p><p>The information published on the website is provided for informational purposes only, except for any information forming part of the contractual or pre-contractual information applicable to a specific service or purchase.<\/p><p>The characteristics, terms, prices and availability of the services or products offered through the online shop shall be those displayed at any given time on the relevant service page or product listing.<\/p><h3>5. Links to Third Parties<\/h3><p>The website may contain links to third-party websites or services. These links are provided for informational purposes and do not necessarily imply any relationship, recommendation or endorsement by Pl\u00e0ncton.<\/p><p>Pl\u00e0ncton does not control the content or policies of third-party websites and shall not be liable for their operation or content, without prejudice to any liabilities that may legally apply.<\/p><h3>6. Intellectual and Industrial Property<\/h3><p>The texts, photographs, images, videos, graphics, logos, trademarks, designs, navigation elements, source code and other content on the website may be protected by intellectual or industrial property rights.<\/p><p>These rights belong to Pl\u00e0ncton or their respective owners or licensors.<\/p><p>Access to the website does not imply any transfer of intellectual or industrial property rights. Any reproduction, distribution, public communication, modification or exploitation of the content requires the authorisation of the rights holder, except where such use is expressly permitted by applicable law.<\/p><h3>7. Online Contracting Terms and Conditions<\/h3><p>These terms and conditions apply to purchases made through the online shop at <strong>https:\/\/plancton.cat<\/strong>.<\/p><p>Before completing a purchase, consumers may consult the information relating to the service, its characteristics, price, applicable terms and conditions and, where relevant, any specific purchasing conditions.<\/p><p>Consumers must provide the information required to complete the purchase and ensure that it is accurate and up to date.<\/p><p>The order shall be placed by following the steps indicated in the website&#8217;s purchasing process.<\/p><h3>8. Services and Activities Available in the Online Shop<\/h3><p>Pl\u00e0ncton&#8217;s online shop mainly offers services related to diving courses and activities, as well as other marine activities.<\/p><p>The specific characteristics of each course or activity, together with the requirements for participation, shall be those indicated on the relevant service page or during the purchasing process.<\/p><p>As a general rule, services purchased through the online shop do not involve the physical delivery of a product, as they consist of services and activities carried out in person at the facilities or locations indicated by Pl\u00e0ncton.<\/p><h3>9. Prices<\/h3><p>The prices of the services shall be those published in the online shop at the time of purchase.<\/p><p>Where applicable, the prices displayed shall include legally applicable taxes, and consumers shall be informed of any additional costs before completing the purchase.<\/p><p>Pl\u00e0ncton reserves the right to change the prices of its services. Such changes shall not affect purchases that have already been completed.<\/p><h3>10. Purchasing and Payment Process<\/h3><p>To make a purchase, consumers must select the service or product they wish to purchase and follow the steps indicated in the online shop.<\/p><p>During the purchasing process, consumers may be asked to provide the information required to process the order, such as their first and last name, email address, telephone number and, where necessary, billing details.<\/p><p>Payment may be made using the payment methods available in the online shop at any given time, which may include bank cards, Bizum or other payment methods that Pl\u00e0ncton may introduce in the future.<\/p><p>Where payment is made through a third-party payment gateway, the processing of the data required to complete the payment may also be subject to the terms and policies of the relevant payment service provider.<\/p><h3>11. Purchase Confirmation<\/h3><p>Once the purchase has been completed and payment confirmed, consumers will receive the corresponding confirmation at the email address provided during the purchasing process.<\/p><p>This confirmation may include the purchase details, the service contracted, the amount paid, the applicable terms and conditions and any information required to use the service.<\/p><p>Where applicable, Pl\u00e0ncton will provide the invoice or proof of purchase electronically.<\/p><h3>12. Delivery of Courses and Activities<\/h3><p>The services purchased shall be provided in accordance with the instructions and conditions communicated by Pl\u00e0ncton after the purchase has been completed.<\/p><p>After the purchase, Pl\u00e0ncton may contact consumers to provide the necessary instructions, arrange the details of the activity and, where necessary, agree on the date on which it will take place.<\/p><p>For safety reasons, due to weather conditions, sea conditions, technical availability or other circumstances that may affect the safety of the activity, Pl\u00e0ncton may change or postpone the scheduled date.<\/p><p>In such cases, Pl\u00e0ncton will endeavour to offer consumers a suitable alternative. Where it is not possible to provide the contracted service under the agreed terms, consumers&#8217; rights under applicable legislation and the specific terms and conditions of the service shall apply.<\/p><h3>13. Validity of Courses and Activities<\/h3><p>As a general rule, purchased courses or activities shall not have a specific expiry date, unless a validity period is expressly stated on the service page, gift voucher or card, or in the specific purchasing conditions.<\/p><p>In the case of gift cards or vouchers, the validity period shall be the one indicated on the relevant voucher or in the purchasing conditions.<\/p><p>Any specific terms relating to the validity period of a service shall prevail over these general terms, provided they comply with applicable legislation.<\/p><h3>14. Right of Withdrawal<\/h3><p>Where consumers purchase a service remotely, they shall generally have a period of <strong>14 calendar days<\/strong> in which to exercise their right of withdrawal, calculated from the date on which the contract is concluded in the case of service contracts, unless any of the legally established exceptions apply.<\/p><p>The right of withdrawal shall not apply in circumstances expressly provided for under consumer protection legislation. Among other cases, an exception may apply to services related to leisure activities where the contract specifies a particular date or period of performance.<\/p><p>Where consumers expressly request that the provision of a service begins during the withdrawal period, the legally established consequences may apply if they subsequently exercise their right of withdrawal, including, where applicable, the obligation to pay the proportionate amount corresponding to the service already provided.<\/p><p>Where the service has been fully performed, the right of withdrawal may be excluded if the requirements established by applicable legislation are met, including the consumer&#8217;s prior express consent and acknowledgement that they will lose their right of withdrawal.<\/p><p>Where the right of withdrawal applies, consumers may exercise it by means of any unequivocal statement expressing their decision to withdraw from the contract.<\/p><p>Pl\u00e0ncton may provide a withdrawal form as an additional means of exercising this right.<\/p><h3>15. Refunds<\/h3><p>Where a refund is due, Pl\u00e0ncton shall issue it without undue delay and within the time limits established by applicable legislation.<\/p><p>As a general rule, refunds shall be made using the same payment method used by the consumer for the original transaction, unless the consumer has expressly agreed to another method and this does not involve any additional cost.<\/p><p>Where the service has begun at the consumer&#8217;s express request during the period in which the right of withdrawal may still be exercised, the refund may be subject to the legally applicable rules concerning the proportion of the service already provided.<\/p><h3>16. Cancellation or Postponement of Activities<\/h3><p>Where Pl\u00e0ncton is unable to carry out an activity due to weather conditions, sea conditions, safety concerns, technical impossibility or other justified reasons, a new date or an equivalent alternative may be offered to the consumer, in accordance with the terms of the contracted service and applicable legislation.<\/p><p>Where the service cannot be provided and no suitable alternative can be offered, consumers shall be entitled to the rights recognised under applicable legislation, including, where appropriate, the right to a refund of the amounts paid.<\/p><h3>17. Consumer Guarantees and Rights<\/h3><p>Consumers shall enjoy the rights and guarantees recognised under the applicable consumer and user protection legislation relating to the contracted service.<\/p><p>Nothing in these terms and conditions shall limit the rights granted to consumers and users under mandatory legislation.<\/p><h3>18. Personal Data Protection<\/h3><p>Personal data provided during the purchasing or contracting process shall be processed in accordance with Pl\u00e0ncton&#8217;s <strong>Privacy Policy<\/strong>.<\/p><p>Information relating to cookies and other similar technologies used on the website is available in the corresponding <strong>Cookie Policy<\/strong>.<\/p><h3>19. Communications<\/h3><p>Communications relating to a purchase or contract may be made by email or through other contact methods provided by the consumer during the purchasing process.<\/p><p>Consumers are responsible for providing accurate and up-to-date contact details.<\/p><h3>20. Dispute Resolution<\/h3><p>In the event of a dispute relating to a purchase or contract, Pl\u00e0ncton will endeavour to resolve it amicably with the consumer.<\/p><p>Consumers may also refer to any alternative dispute resolution mechanisms that are legally applicable.<\/p><p>The European Online Dispute Resolution platform (ODR platform) has been discontinued and, therefore, no link to this platform is provided.<\/p><h3>21. Jurisdiction and Applicable Law<\/h3><p>These terms and conditions shall be governed by Spanish law, without prejudice to the rights to which consumers are entitled under mandatory European Union legislation or the mandatory laws of their country of residence, where applicable.<\/p><p>In the event of a dispute, where the customer qualifies as a consumer, the competent courts shall be those determined by the applicable consumer protection legislation. These terms and conditions shall not restrict any rights relating to judicial jurisdiction legally granted to consumers.<\/p><h3>22. Amendments to the Terms and Conditions<\/h3><p>Pl\u00e0ncton may amend these terms and conditions whenever necessary to adapt them to legislative, case-law, technical or commercial changes.<\/p><p>The terms and conditions applicable to a purchase shall be those in force at the time the consumer completes the purchase, without prejudice to any amendments required by mandatory legal provisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions These terms and conditions govern access to and browsing of the website https:\/\/plancton.cat, as well as, where applicable, the purchase of services through it. The website is owned by Pl\u00e0ncton Divulgaci\u00f3 i serveis marins SCP. Before purchasing any service through the website, users are advised to carefully read these terms and conditions, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3188","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/pages\/3188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/comments?post=3188"}],"version-history":[{"count":4,"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/pages\/3188\/revisions"}],"predecessor-version":[{"id":3234,"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/pages\/3188\/revisions\/3234"}],"wp:attachment":[{"href":"https:\/\/plancton.cat\/en\/wp-json\/wp\/v2\/media?parent=3188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}